Terms of service

1. Scope of Application

1.1 These General Terms and Conditions (GTC) apply to all business relations between SEETRUE OG (hereinafter referred to as “we” or “us”) and our customers (hereinafter referred to as “you” or “customer”) in the version valid at the time of the conclusion of the contract.
1.2 Deviating or supplementary terms and conditions of the customer will only apply if explicitly agreed to by us in writing.

2. Conclusion of Contract

2.1 By placing an order on our website (www.seetrueglasses.com), you submit a binding offer to purchase the products in your shopping cart.
2.2 A contract is concluded when we confirm your order by email or ship the products to you.

3. Products and Prices

3.1 All product descriptions, images, and prices on our website are subject to change.
3.2 Prices include applicable VAT but do not include shipping costs, which will be added during the checkout process.
3.3 In case of pricing errors on our website, we reserve the right to cancel orders or offer the correct price.

4. Payment Terms

4.1 We offer the following payment methods:
 • Credit card (Visa, Mastercard)
 • PayPal
4.2 Payment is due immediately upon order confirmation unless otherwise agreed in writing.

5. Delivery and Shipping

5.1 Delivery times may vary depending on the availability of the products. Estimated delivery times are stated during checkout.
5.2 Shipping costs are displayed at checkout and are borne by the customer.
5.3 We are not liable for delays caused by third parties (e.g., courier services).

6. Right of Withdrawal (for EU Customers)

6.1 Customers within the European Union have the right to withdraw from the contract within 14 days without giving a reason.
6.2 The withdrawal period begins on the day the products are delivered.
6.3 To exercise your right of withdrawal, you must notify us in writing (e.g., by email to wear@seetrueglasses.com).

7. Returns and Refunds

7.1 Products must be returned in their original condition and packaging.
7.2 Refunds will be issued within 14 days of receiving the returned products.
7.3 Customers are responsible for return shipping costs unless the return is due to a fault on our part.

8. Warranty and Liability

8.1 Legal warranty rights apply to all products.
8.2 We are not liable for damages resulting from improper use of our products.
8.3 Liability for minor negligence is excluded, except in cases of personal injury.

9. Data Protection and Analytics

9.1 We collect and process your personal data in accordance with our Privacy Policy.
9.2 We use Microsoft Clarity and stape.io to analyze user behavior and optimize our advertising campaigns. These tools may collect data such as your device type, location, and browsing activity on our website.
9.3 By using our website, you consent to the collection and processing of your data as outlined in our Privacy Policy.
9.4 Your data will not be shared with third parties without your consent unless required for order processing.

10. Applicable Law and Jurisdiction

10.1 All contracts are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
10.2 The exclusive place of jurisdiction is Vienna, Austria.

11. Final Provisions

11.1 Should individual provisions of these GTC be invalid, this shall not affect the validity of the remaining provisions.
11.2 We reserve the right to amend these GTC at any time. The updated version will be published on our website.